Online Returns Policy.
With our sizing guide, and our quality knitwear, co-ordinates and accessories we are sure you will be satisfied with your purchase. However, if you’re not absolutely delighted with a Matisse or Meredith purchase, we make it easy for you to return it.
Meredith and Matisse ACCOUNT Customers
To arrange your return, sign in to ‘My Account’ on our website, select ‘My Orders’ and click on the ‘Create Return’ button. Follow the instructions to complete the form and click the ‘Submit’ button. Meredith will issue a RAN (Return Authorisation Number) sent to your email with our return address details. Merchandise returned to our premises without return authorisation will not be accepted.
Not a Meredith or Matisse Account Customer?
Complete the ‘WebStore Return, Exchanges & Refunds Form’ contained in your Packing Slip provided with your purchase.
- Email: email@example.com and quote the following details;
Your name, Address, Phone No. & Order No.
- Phone: FREE Call: 1300 335 892 and quote the details above.
Meredith will issue a RAN (Return Authorisation Number) and include delivery address instructions for your returning purchase. Merchandise returned to our premises without return authorisation will not be accepted.
For convenience please re-use the carton in which your items were delivered.
We accept unworn and unwashed merchandise with a receipt and original tags attached WITHIN 21 days of purchase. Refunds will be issued in the same tender as the purchase.
Meredith cannot be held liable for any washing errors or detergent damage.
Shipping and handling charges on returns are non-refundable and Meredith cannot replace or be liable for lost packages being returned. Please be sure to use a carrier that can provide tracking and insurance. A confirmation email will be sent acknowledging receipt of returned item(s). Processing of online returns may take up to five business days. The credit should appear on your credit card statement within two billing cycles.
We will make every effort to accommodate an exchange request. However, our ability to process is based on product availability, which is not always guaranteed. An exchange is processed like a Return (see above). A new online order must be created and a separate charge for the exchange order placed. You’ll receive a credit for the item(s) you’re sending back. Exchanges for online purchases cannot be made at a Meredith store.