Shipping Policy.

AUSTRALIAN – Delivery Charges

FREE standard shipping on Australian orders OVER A$200 (excluding GST).

All Australian orders UNDER A$200 (excluding GST):

  1. a FLAT RATE of A$10 will be charged for postage & handling;
  2. Express shipping within Australia a flat rate of A$15.

Please note we can only deliver to physical street addresses and a recipient signature is required for all deliveries. To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package.

If you have supplied us with your email address you’ll receive an email from Australia Post when your order has been shipped from their Business Hub.

You can track your order via the Australia Post website www.auspost.com.au/track. You will need your Tracking No. You can, alternatively, send us an email via the ‘Order Status’ link on our website; you will need your order number to do so.

If goods are lost or damaged in transit, please contact us within 20 business days at online@meredith.com.au. We will use this delivery information to make a claim against the carrier. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our carrier the delivery was not successful.

 

NEW ZEALAND – Delivery Charges

FREE standard shipping on New Zealand orders OVER A$250 (excluding GST.)

All New Zealand orders UNDER A$250 (excluding GST.), a FLAT RATE of A$20 will be charged for shipping & handling. To comply with Australian export regulations a declaration describing the exact value of each order, marked ‘dutiable goods’, must be provided. The recipient will be responsible for any duty, local taxes or fees payable on receipt of any order, if applicable, which includes any order sent as a gift. Please contact your local customs office for further information. (see PRICING.)

Please note we can only deliver to physical street addresses and a recipient signature is required for all deliveries. To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package.

If you have supplied us with your email address you’ll receive an email from DHL when your order has been shipped.

You can track your order via the DHL website www.dhl.com.au/en/express/tracking. You will need your Tracking No. You can, alternately, send us an email via the ‘Order Status’ link on our website; you will need your order number to do so.

If goods are lost or damaged in transit, please contact us within 20 business days at online@meredith.com.au. We will use this delivery information to make a claim against the carrier. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our carrier the delivery was not successful.

 

INTERNATIONAL DELIVERY

FLAT RATE $35.00

Meredith use DHL Express, fully trackable, at www.dhl.com.au/en/express/tracking, as our delivery resource. To comply with Australian export regulations a declaration describing the exact value of each order, marked ‘dutiable goods’, must be provided. The recipient will be responsible for any duty, local taxes or fees payable on receipt of any order, if applicable, which includes any order sent as a gift. Please contact your local customs office for further information.

Please note we can only deliver to physical street addresses and a recipient signature is required for all deliveries. To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package.

If goods are lost or damaged in transit, please contact us within 20 business days at online@meredith.com.au. We will use this delivery information to make a claim against the carrier. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our carrier the delivery was not successful.

 

PRICING

All prices listed on matissertw.com.au are in AU$. All prices are correct at the time of publishing. We reserve the right to alter prices at any time for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

All prices are inclusive of a Goods & Services Tax applicable in Australia and equivalent to 10%. International customers will avoid payment of the tax however, may be subject to Customs Duties in the ship-to destination.